Frequently Asked Questions

Hello Daily is designed for older adults, especially those who live independently. However, it can also be useful for people living with disabilites, chronic conditions, or simply someone who wants a bit of company. 

Although doing a basic safety check-in is our main offering, our service includes much more comprehensive benefits. We do general physical and mental health monitoring during the check-ins, offer social companionship, and include fun and useful activities. These benefits are included in all of our plans but it's up to you if you'd like to participate.

If you signed up for text message check-ins, you will receive a text message saying "Text 1 to check-in". 

If you signed up for phone call check-ins, we will call you at the specified time and day. You will have the option to press 1 to check-in or press 2 to talk to a person. 

Yes! If you call or text us before your scheduled time and that will count as your check-in and we won't contact you until the next scheduled time. 

Check-ins take around 10 seconds. However, if you decide to chat with your buddy, it's like catching up with a friend. This can last 10-15 minutes.

You will be prompted to press 1 to check in or press 2 to talk to a real person. If you press 1, you will be asked 1-3 quick survey questions such as "How are you feeling". If you press 2, the call will be transferred to your buddy and you can talk about anything you'd like.

If your don't check-in, we will try calling your secondary number (for example your landline if you have one). If you still don't answer, we will try to contact you 3 more times over the next 3 hours (this is customizable). If you still don't answer the phone, we will send your emergency contact a notification. 

We send reports back to you via email once a month, or at your preferred frequency. Reports include monthly summaries of check-ins, general physical and mental wellness scores, and lifestyle recommendations. Note that meaningul reports can only be generated if you participate in the check-in questionaires!

If we notice a problem (e.g. client isn't feeling well), we will advise them to seek proper medical attention. We will also contact the emergency contact via text message or phone call to notify them of the situation. If the situation is an emergency, we will advise the client to hang up and call 911 and notify all of your emergency contact.

We are based in San Francisco but can provide services nationwide in the US. 

You can do this anytime! Just send us an email using the form below. You can also cancel your subscription by logging into your account on this website, going to your subscription page, and clicking cancel.

Services will stop immediately after you cancel your plan. No refunds will be issued for the unused portion of the billing cycle. Please reach out for any special circumstances!

After the 14 day free trial, you will automatically be charged monthly. You can cancel any time before your free trial ends to prevent charges.

We have a dedicated and diverse call staff ("buddies") ranging from professional caretakers and service workers to college students. Every older adult's needs and preferences are different, and we're prepared to match them with the right buddy. One thing our call staff all have in common is our commitment to helping older adults with the upmost empathy, patience, and integrity. Through our rigourous screening and training program, we ensure high quality and consistent service for all of our customers. 

We take your privacy and security very seriously. Our team is highly trained to handle your information with care, and we’ve implemented strict processes to ensure your data is protected. We only work with trusted partners, and all practices align with the highest standards for security and confidentiality. For full details, please refer to our Terms and Conditions and Privacy Policy.

We only support English right now but will soon support Spanish, Mandarin, and more.